Many propane consumers stay with their current propane supplier simply because of the ‘unknowns’ concerning how-to change. Regardless of how much that company may be overcharging or how bad their service has become. We’ve noticed that other large propane companies try to charge hidden fees and penalties if customer attempts to change providers. These are scare tactics and unfortunately all too common. If you’re looking to possibly change companies – feel free to contact our friendly customer service specialists. They are ready and excited to assist you in making a change. Until then, here are some frequently asked questions:
Q: Is changing to Northern New Mexico Gas (NORTHERN) a simple process?
A: Yes. It all starts with a call to the Northern customer service specialists who will be able to begin your account set up on the phone. If more information is required, we can have a licensed technician stop by your property for a no-obligation consultation. Often, it’s easier to have our trained technicians take a look with you to examine your specific situation. This will allow us to make custom recommendations for you. We make it all very simple and painless!
Q: My current tank belongs to another supplier. Does NORTHERN provide loaned tanks?
A: Yes! We have tanks of every size.
Q: I have an underground tank owned by another supplier, can I still change to NORTHERN?
Q: Do I need to wait until my propane tank is empty before changing to NORTHERN?
A: Normally no. Some of gas companies have a “cancellation fee” or “tank pump out fee” for any gas remaining in your old tank so it’s best to consult with one of our PROPANE PROFESSIONALS™ to see how best we can assist you. One suggestion that we DO have is to be certain to place a big sign inside the tank lid of your old tank if you don’t want a refill. It is a common trick for companies to immediately FILL YOUR TANK the day you call to say stop deliveries. It’s a tactic to keep you as a customer by adding expense to the switch. If you’re making a move – put a sign under the lid and even take a photo of it so when they want to get paid, you have proof denying delivery and can tell them to hit the road.
Q: Does NORTHERN have installation and repair services for my gas burning appliances & heating system and are they available after hours?
A: Absolutely! Our service staff is available 24/7 so any time you have a problem we’re just a phone call away any time night or day! We also sell premium propane appliances in the event you are looking for new applications.
Q: How can I be sure you’re not just like the other companies?
A: This is the great part about dealing with a local, family owned & operated company. We’ve been servicing propane customers in northern New Mexico for OVER 70 years and have thousands of satisfied, longtime customers. We contribute to the communities we serve and shop in the same places that you do. When you call you will be speaking with someone whom very easily could be a neighbor instead of a call center voice on the east or west coast. To read some of what our customers have to say – CLICK HERE
To learn more about becoming a NORTHERN customer or to learn more about our company explore our website or call 800.916.2510. To begin the process of becoming a customer CLICK HERE.
We LOVE OUR CUSTOMERS IN ….Angel Fire, New Mexico, Taos, New Mexico, Taos Ski Valley, New Mexico, Raton, New Mexico, Las Vegas, New Mexico, Eagle Nest, New Mexico, Red River, New Mexico, Des Moines, New Mexico, Ranchos de Taos, New Mexico, El Prado, New Mexico and everywhere in between!